Privacy Policy - website

Effective Date: 07/04/2025

1. Introduction

Welcome to The Luxury Little Play Company - https://www.theluxurylittleplaycompany.com/ (the "Site"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

2. Information We Collect

We may collect personal information that you provide directly to us when you:

Create an account
Subscribe to newsletters
Fill out forms
Contact us via email or other means

The types of personal information we may collect include:

Name
Email address
Phone number
Mailing address
Address
Payment information (if applicable)
Any other information you choose to provide

We may also collect non-personal information automatically when you visit our site, such as:

IP address
Browser type
Operating system
Pages visited
Time and date of visits

3. How We Use Your Information

We may use the information we collect for various purposes, including:

To provide, maintain, and improve our services
To communicate with you, including responding to inquiries and sending updates
To process transactions and manage your account
To send marketing and promotional communications
To analyze usage and trends to improve our website
To comply with legal obligations

4. Disclosure of Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

With service providers who assist us in operating our site or conducting our business
To comply with legal obligations or protect our rights
In connection with a merger, acquisition, or sale of all or a portion of our assets

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our site. Cookies are small files stored on your device that help us recognize you and track your preferences. You can control cookies through your browser settings.

6. Data Security

We take reasonable measures to protect the information we collect from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access your personal information
The right to request correction of your personal information
The right to request deletion of your personal information
The right to opt-out of marketing communications

To exercise these rights, please contact us at theluxurylittleplaycompany@gmail.com

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

The Luxury Little Play Company
theluxurylittleplaycompany@gmail.com

Privacy Policy - Stay and Play

The Luxury Little Play Company – Privacy Policy

At The Luxury Little Play Company, we are committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information in accordance with UK data protection law (including GDPR).

1. Information We Collect

We may collect the following information when you book or attend a session:
- Parent/guardian name and contact details (email, phone)
- Child’s name and age
- Emergency contact information
- Any relevant medical or allergy information (optional)

2. How We Use Your Information

Your personal data is used to:
- Manage your bookings and attendance
- Communicate session updates or cancellations
- Ensure safety and manage medical needs (if shared with us)
- Send occasional updates, offers, or newsletters (with consent)

3. Data Sharing

We do not share your personal data with third parties, except when required by law or for safeguarding purposes. Your information is stored securely and is only accessed by staff involved in managing our sessions.

4. Photos and Media

We will only use photos or videos of your child with your explicit consent. You may withdraw consent at any time by contacting us.

5. Data Retention

We retain personal data only as long as necessary for the purposes stated above. You may request deletion of your data at any time, unless we are legally required to retain it.

6. Your Rights

You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for data use at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

7. Contact

If you have any questions or concerns about your data or this policy, please contact:

The Luxury Little Play Company
theluxurylittleplaycompany@gmail.com

Terms and Conditions - Stay and Play

1. General Information

These Terms and Conditions apply to all participants of The Luxury Little Play Company Stay and Play Group. By attending our sessions, you agree to abide by the rules and responsibilities outlined below.

2. Supervision and Responsibility

Our Stay and Play sessions are intended for children aged 0–5 years old, although older siblings are welcome to attend. All children must be accompanied and supervised by a responsible parent, guardian, or carer at all times. The accompanying adult is fully responsible for the child’s safety and well-being throughout the session. Staff are present to facilitate play and maintain a safe environment, but they are not responsible for supervising children.

3. Health and Safety

Please do not attend if you or your child are unwell or have experienced symptoms of illness (e.g. fever, vomiting, diarrhoea) in the past 48 hours. Report any hazards or accidents to a member of staff immediately. Adults are responsible for ensuring that children play in a safe and respectful manner. No food or drink is permitted in the play areas, except in designated snack zones (if applicable).

4. Venue Use

Sessions take place in a hired venue; please respect the space and all property within it. Any damage caused by misuse or neglect may be chargeable to the responsible adult.

5. Booking and Cancellations

Spaces must be pre-booked where applicable. We cannot guarantee drop-in availability. Refunds or transfers are not available for non-attendance unless due to exceptional circumstances at our discretion.

6. Photography and Media

We may occasionally take photos or videos during sessions for promotional purposes. Consent will be requested before taking or using images of children. If you do not wish for your child to be photographed, please inform us upon arrival.

7. Conduct

We promote a welcoming, inclusive, and respectful environment. Aggressive or inappropriate behaviour will not be tolerated and may result in removal from the session.